Privacy Policy

This Privacy Policy explains how Teisoft LLC collects, uses, discloses, retains, and protects personal information in connection with the Teisoft Partner Portal, the public Teisoft website, the Teisoft Exposure Platform, sales, support, and business communications, events, webinars, downloadable resources, and Teisoft cybersecurity and managed-security services.

1. Scope and roles

Teisoft may process information in different roles.

Teisoft as a business or controller

Teisoft acts as the business or controller when it determines why and how personal information is processed, including:

• Website and portal visitors
• Sales leads
• Customer contacts
• Platform account administrators and users
• Referral partners and their designated users
• Marketing subscribers
• Vendors and business partners

Teisoft as a service provider or processor

When a customer submits information to Teisoft Exposure Platform or provides information for cybersecurity services, Teisoft generally processes that information on the customer's behalf and according to the customer agreement. In that context, the customer is responsible for providing appropriate notices, obtaining required permissions, and responding to requests from individuals whose information appears in customer data. Requests concerning customer-controlled data may be referred to the relevant customer.

2. Information we collect

Information you provide

We may collect:

• Name
• Business email address
• Telephone number
• Company
• Job title
• Website or application URL
• Account credentials
• Communication preferences
• Support requests
• Meeting and demo information
• Contract and billing contacts
• Information submitted through forms or correspondence

Account and authentication information

For portal and platform users, we may process:

• User name and business contact information
• Company and account association
• Login records
• Authentication status
• Multi-factor authentication information
• Roles and permissions
• Session and security-event information

Teisoft does not receive or retain the secret generated by a user's authenticator application except as technically required by the authentication system.

Referral and partner information

When you use the Teisoft Partner Portal to generate tracked links, promote services, or record commercial activity, we may process:

• Partner code and partner profile
• Tracked link identifiers and destination URLs
• Visits and visitor identifiers generated by the tracking pixel installed on teisoftllc.com
• Customer-submitted form data received from teisoftllc.com forms tied to a partner referral
• Sale, entry, and commission records
• Payment records and payment history

Platform and cybersecurity data

Depending on the service, Teisoft may process domains and subdomains, IP addresses, publicly exposed services, application and technology information, vulnerabilities and misconfigurations, security findings, validation evidence, remediation records, tickets and assignments, reports, WAF and traffic events, bot activity, security logs, incident-related evidence, and customer-provided scope and asset information. Some of this information may relate to identifiable individuals, such as account owners, administrators, employees, customers, or users whose identifiers appear in authorized logs.

Automatically collected information

When you use the Website, portal, or platform, we may collect IP address, device and browser information, operating system, referring and visited pages, date and time, session activity, approximate location derived from IP address, cookie identifiers, platform usage and audit logs, and security and diagnostic events.

Advertising and analytics information

When Teisoft uses analytics and advertising technologies, we and our providers may collect cookie and advertising identifiers, IP address and approximate location, browser and device characteristics, pages viewed and navigation activity, referring URLs, interactions with advertisements and Website content, form-submission or conversion events, campaign and attribution information, and audience and interest information provided by advertising platforms.

We use this information to analyze Website performance, measure advertising effectiveness, understand campaign attribution, create or manage advertising audiences, and deliver more relevant advertising where permitted.

Payment information

Payments to referral partners are recorded internally by Teisoft. Commercial payment processing for Teisoft services may be handled by third-party payment providers. Teisoft may receive transaction identifiers, subscription details, billing status, and limited payment-related information, but does not retain complete payment-card data unless explicitly disclosed and supported by appropriate controls.

Information from other sources

We may receive information from your employer or account administrator, business partners, public sources, security-intelligence providers, authorized integrations, marketing and analytics providers, and customers that engage Teisoft to provide services.

3. How we use information

Teisoft may use information to:

• Provide and administer the Website, portal, platform, and services
• Create and secure accounts
• Authenticate users
• Process customer requests
• Attribute referred sales and calculate partner commissions
• Conduct authorized cybersecurity activities
• Discover, monitor, prioritize, validate, and track authorized assets and exposures
• Provide support and communicate service information
• Manage subscriptions, orders, and billing
• Monitor availability, performance, abuse, and security
• Detect and investigate fraud, misuse, and incidents
• Improve products, services, and user experience
• Generate aggregated or de-identified analytics
• Send requested information
• Conduct sales and marketing activities
• Maintain business and legal records
• Protect Teisoft, customers, users, and third parties
• Comply with laws and enforce agreements

4. Legal bases for processing

Where applicable law requires a legal basis, Teisoft relies on:

• Contract: to provide services, administer accounts, and calculate and pay partner commissions.
• Legitimate interests: to secure, operate, improve, and market the business, provided those interests are not overridden by individual rights.
• Consent: where a person has provided consent, including for certain cookies or marketing.
• Legal obligations: to maintain required records and respond to lawful requests.
• Protection of rights: to establish, exercise, or defend legal claims.

Consent may be withdrawn where processing is based on consent.

5. How we disclose information

Service providers and subprocessors

Companies that provide cloud hosting, content delivery and network security, email and productivity tools, customer relationship management, support systems, authentication, monitoring and logging, analytics, payment processing, communications, and professional services. These providers are authorized to process information only for the services they provide to Teisoft, subject to applicable contractual obligations.

Customer account administrators

Platform administrators may access information associated with users and activity within their organization's account.

Customers

Information obtained while providing services may be disclosed to the customer that engaged Teisoft, consistent with the service scope and agreement.

Referral partners

Where a customer has been introduced to Teisoft by a referral partner, Teisoft may confirm to that partner the fact and amount of a resulting commission, together with limited context needed to reconcile it. Partners do not receive the customer's platform, security, or contract data.

Professional advisors

Information may be disclosed to lawyers, accountants, insurers, auditors, and consultants where reasonably necessary.

Legal and safety disclosures

Teisoft may disclose information when it reasonably believes disclosure is necessary to comply with legal process, respond to lawful governmental requests, protect rights, safety, systems, or property, investigate fraud, abuse, or security incidents, or enforce agreements.

Corporate transactions

Information may be transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality protections.

6. Sale and sharing of personal information

Teisoft does not sell personal information in exchange for monetary compensation.

Teisoft uses Google Analytics, Google Ads, Meta advertising technologies, and related cookies, pixels, tags, and identifiers to measure website activity, evaluate advertising performance, understand how visitors interact with our Website, create advertising audiences, and deliver or measure advertisements.

Depending on applicable law and the configuration of these technologies, disclosing online identifiers and internet activity to advertising providers may constitute "sharing," "targeted advertising," or "cross-context behavioral advertising," even when Teisoft does not receive money in exchange.

Residents of jurisdictions that provide an opt-out right may opt out through a recognized browser-based opt-out preference signal, where legally required, or a request sent to privacy@teisoftllc.com. Opting out does not prevent Teisoft from using information for strictly necessary activities such as security, fraud prevention, authentication, service delivery, or non-personalized measurement where permitted.

7. Cookies and similar technologies

Teisoft uses cookies and similar technologies for essential website, portal, and platform operations, authentication, security, preferences, analytics, performance measurement, and — where enabled — advertising. The Partner Portal itself uses session cookies for authentication and a first-party teisoft_uid cookie set by the tracking pixel on teisoftllc.com to attribute visits to the referring partner.

Where required, nonessential cookies will not be activated until appropriate consent is obtained.

8. Marketing communications

Teisoft may send business and marketing communications when permitted by law. Recipients may unsubscribe through the link in the communication or by contacting Teisoft. Unsubscribing from marketing does not prevent Teisoft from sending transactional, security, legal, or service-related communications.

9. Retention

Teisoft retains personal information only for as long as reasonably necessary to provide its services, protect its systems and customers, satisfy contractual obligations, maintain business and security records, comply with applicable law, and establish, exercise, or defend legal claims.

Information category	Standard retention period
Partner portal accounts and profiles	For the duration of the partner relationship and up to 24 months after termination
Tracked link, visit, and attribution records	24 months after creation, unless required for reconciliation of an open commission
Sale, entry, and commission records	Seven years after termination of the relationship, for tax and audit purposes
Payment records	Seven years after payment
Customer-submitted form data captured through partner links	24 months after receipt, unless converted into a sale
Authentication, access, audit, and security logs	24 months, unless a longer period is required
Website inquiries and unconverted sales leads	24 months after last meaningful interaction
Marketing contacts	Until the individual unsubscribes or after 24 months of inactivity
Customer platform data and cybersecurity records	Governed by the applicable customer agreement
Privacy requests and responses	Three years after completion
Backup copies	Deleted through normal backup-rotation, ordinarily within 90 days

When information is no longer required, Teisoft will delete, securely destroy, or de-identify it. Deletion from active systems may not result in immediate deletion from encrypted backup copies. Teisoft may suspend scheduled deletion when information is subject to a legal hold, active dispute, security investigation, regulatory requirement, or other documented legal or contractual obligation.

10. Security

Teisoft uses administrative, technical, and organizational measures designed to protect information. These may include access controls, multi-factor authentication, encryption, network and application security controls, logging and monitoring, backup and recovery procedures, vulnerability management, employee and contractor confidentiality obligations, vendor assessment, and incident-response procedures. No system is completely secure. Teisoft cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

11. International transfers

Teisoft is based in the United States and may process information in the United States and other locations where its providers operate. Where required, Teisoft will use appropriate contractual or legal mechanisms for international transfers.

12. Your privacy rights

Depending on location and applicable law, individuals may have the right to request access to personal information, request correction, request deletion, receive a portable copy, restrict or object to processing, opt out of sale, sharing, or targeted advertising, limit certain uses of sensitive information, withdraw consent, appeal a denied privacy request, and lodge a complaint with a regulatory authority.

To submit a request, contact privacy@teisoftllc.com. Teisoft may verify identity and authority before processing a request. Teisoft will not unlawfully discriminate against individuals for exercising privacy rights.

13. Customer-controlled information

If personal information was submitted through a customer's Teisoft account, the individual should ordinarily contact that customer first. Teisoft will support customers in responding to applicable requests as required by the relevant agreement and law.

14. Children

The Website, portal, and services are intended for businesses and professionals and are not directed to children under 18. Teisoft does not knowingly collect personal information directly from children under 13.

15. Third-party websites

Third-party sites and services have their own privacy practices. Teisoft is not responsible for those practices.

16. Changes to this Policy

Teisoft may update this Policy periodically. The effective date will be revised when changes are posted. Material changes may also be communicated through the Website, portal, or email where appropriate.

17. Contact

Teisoft LLC
1590 Harbour Side Dr, Weston, FL 33326
Privacy: privacy@teisoftllc.com
Legal: legal@teisoftllc.com